Open five days a week

0330 313 9162


A national home learning helpline offering expert advice to parents and carers

We know that parents need someone to turn to who will answer their questions about education – from academic progress to emotional well-being – during this difficult time. We’re here to help.

Our StarLine advisers are qualified teachers and education and parenting experts from schools, trusts and national organisations. They work in different types of schools, in different towns and cities and have different subject specialisms.  They all understand the challenges of home learning and want to help parents support their children’s learning.

Calling StarLine

Our lines are open five days a week to take your calls.

When you make a call, a member of our friendly support team will find out why you are calling and choose the best person for you to speak to.  To deal with your enquiry in the best way possible, we will ask you:


Your name


Your telephone number


Your email address


The age of your child


The school they attend


Your query

* Our 0330 number is charged at the same rate as standard landline numbers that start with ’01’ or ’02’. If your phone tariff offers inclusive calls to landlines, calls to 0330 numbers will also be included on the same basis. Included in any applicable call packages, otherwise standard landline rates. All advice and guidance is provided free of charge.

Confidentiality Promise

Calls to StarLine will remain confidential, unless there is a risk of serious harm to you or others.

Your child’s school will not know that you have called the helpline.

We may collect data about topics of interest arising from calls but you will not be identified through this activity.

If we feel that your child may be in need of support from additional services, we will advise you how to contact them.

We’re here to help with all your questions and concerns


I’ve got four children at home. How can I support them all?

How do I set up the home to maximise learning?

How can I plan the day better?


How do I explain algebra?

Can you recommend a revision resource for Year 10 English?

He’s struggling with the book he’s been asked to read.


I’m trying but she’s more interested in social media.

He’s worried about the big move to secondary school next September.

She’s missing her friends, unhappy and getting more and more withdrawn.


The websites the school has recommended are too difficult for my child. What can I do?

What are your top 3 tips for helping my 9 year-old who has dyslexia?